What are normal hours of operation? We are open when we have shows booked. Generally, venue doors and the bar open at 6:30 p.m. with show time at 8:00 p.m. We’ll close one hour after the show ends. Please review times for each show when purchasing your ticket, as times are subject to change.
Where can I buy tickets? Tickets can be purchased in advance through our website. We strongly encourage you to buy primary tickets directly from us, through our ticket vendor Prekindle. Other ticket providers are using secondary tickets sold through re-sellers, and we cannot guarantee the validity of those tickets. If primary tickets are still available on show night, they can be purchased at the venue box office which opens 30 minutes before doors.
What are all of the ticketing options at Longhorn Ballroom? Each show has its own configuration which may include: General Admission Seated, General Admission Standing, Standing Room Only, Premium Seating, Tables with 4 seats, and Suites with 12 seats. Simply click on the tickets button for the show you’d like to attend to see the options available for that particular show.
Are seats assigned? Only Tables and Suites are assigned. General Admission (GA) Seated and Premium Seated tickets are reserved as a section, but individual seats are “first come, first served.”
Is my show seated or standing? Once you click on the TICKETS button, you’ll get a view of the seating configuration after the description of the show. Note that Longhorn Ballroom does NOT have assigned seating, other than Tables and Suites. General Admission (GA) Seated tickets and Premium Gallery tickets are “first come-first served” by ticket type. Only the Tables and Suites are assigned.
I already purchased tickets and have a question, who can I contact? Please contact our ticketing company, Prekindle. They are your best contact for ticket questions before or after your purchase.
What if I purchased tickets and cannot attend/I need to change the name on my tickets at Will Call? Ticket purchases are nonrefundable. For most tickets, you can change the name on your tickets yourself via Prekindle at any point up to 24 hours before the show. However, we do reserve the right to prohibit this transfer for any reason, including if it is believed that there is an intent to profit from the sale of a primary ticket. If you have other questions related this policy or other ticketing questions, please contact our ticketing company.
I purchased tickets from a third party (secondary) market. Are my tickets valid? Only primary tickets sold through our website, by our ticketing company Prekindle, and on occasion directly through the artist or their partners, are guaranteed entry. Please be cautious when purchasing tickets as we cannot guarantee the validity of any secondary tickets purchased from a third-party.
Where do I park? We strongly encourage rideshare (Uber, Lyft, etc.) with exclusive drop-off/pick-up area inside the courtyard and close to the front doors. We have two self-parking lots adjacent to the venue, which is a very short walk. Parking lots are operated by Parking Systems of America and are paid via phone at arrival. VIP Parking is limited and may be offered to Suite purchasers. Some street parking is also available along Rock Island Street. Parking Map here.
How can I retrieve something I lost, left or forgot? Please email us with a brief description or come by during normal hours of operation to see if it has been turned in. If you left a credit card with our bar, please email us with your name and contact information.
Does the Longhorn Ballroom have a bar? It sure does. The Longhorn Ballroom has a full bar featuring Texas beer, wine, and spirits, as well as non-alcoholic options. Our bar is operated by Farace Beverages and charges will appear as “Farace Beverages, LLC New Braunfels TX” on credit card statements.
Does the Longhorn Ballroom serve food? The Longhorn Ballroom does not currently serve food. Food trucks may be on-site for certain shows, but the schedule may vary. If you are looking for sit-down dining options, please check out restaurants in The Cedars neighborhood, Trinity Groves, and Bishop Arts District. Some restaurants in close proximity include Lee Harvey's, Smokin' & Rollin' BBQ, Off the Bone Barbeque, and the Vetted Well at Alamo Drafthouse Cedars.
Do you have any age restrictions? Age restrictions are set by the artist and show content is not rated or censored. Most shows are all ages, unless otherwise noted on the ticket page. Generally, those 17 and under need to be accompanied by a parent or guardian.
Do you have a box office? All shows are sold online, in advance. If tickets are still available on show night, they can purchased at the on-site box office, opening 30 minutes prior to show doors.
How do I get my tickets? Tickets are “paperless”/digital and check in is easy. All you need is your digital ticket or your confirmation number and an ID with the name the tickets were purchased under. If you have a question about your ticket, please contact our ticketing company, Prekindle.
Is there a concert etiquette policy? Yes. We want everyone to be relaxed and have a great experience. Our shows range from dancing and heavy metal to classical and singer songwriters, so the norms may change per show. A good rule of thumb is to go by what other concertgoers are doing. If they are clapping, singing and dancing then you should, too; but if they are sitting quietly and listening intently to every sound then you probably should, too.
Do you have a bag policy? Bags should not impede the space of other guests in an intimate venue setting. Bags up to 14” x 14” x 4” are allowed, however, exceptions can be made for bags containing medically necessary items. Please note, any bag brought into the venue may be subject to search.
Are any items prohibited in the venue? Yes, all weapons of any kind are prohibited. Drugs & illegal substances are not allowed, and all liquids/beverages (alcoholic & non alcoholic) are prohibited. This list is subject to change at venue discretion.
What is your video/camera/recording policy? The artist or event will dictate the policy, but generally, flash photography, video, and audio recording are not allowed. Personal use, non-professional, non-flash photos are generally allowed. If you are a member of the media or just want to be sure, please email us prior to the show.
Is smoking allowed inside? Smoking of any kind is not permitted indoors (including vapes). There is a designated area outside.
What are the best local hotel accommodations? Canvas Hotel (canvashoteldallas.com) is the closest hotel to the venue and may offer show patrons discounts with code LONGHORN. The Lorenzo Hotel is also close by in The Cedars neighborhood. Over in Bishop Arts is The Madison Hotel, that also offers discounts if you book here. In addition, there are many hotels in and around downtown Dallas.
The Longhorn Ballroom is a historic ballroom. Does it have accessible seating? Yes, the venue is accessible. Please make arrangements for accessible seating at the time of purchase by contacting Prekindle.
I want to host my wedding, party, corporate event, fundraiser etc at the Longhorn Ballroom, what should I do? To rent the ballroom for a private event, please contact us.
How does Longhorn Ballroom handle booking? We typically don’t take in artists submissions this way. However, if you’d like, you can email us.
How do I work at Longhorn Ballroom? Email jobs@longhornballroom.com with the type of position you are interested in.
NOTE: The Longhorn Ballroom does not have an ATM on-site and some artists only accept cash for merchandise.
Maps and directions to the Longhorn Ballroom
Longhorn Ballroom
216 Corinth St
Dallas, TX 75207